SolutionCare Value

The SolutionCare Value Plan is the plan typically used with organizations that have their own internal IT support technician or in smaller organizations that are looking for assistance in providing patches for servers and workstations while having an IT organization provide backup support. 

The benefits of this plan includes the following:

Technology Strategy and Management

• Quarterly Strategy Meetings (Optional)
• Monthly Executive Reports
• Vendor Management (Optional)

Server Monitoring and Management

• 24 X 7 X 365 Server Monitoring and Patching
• Antivirus and Spyware Monitoring
• Backup and Disaster Recovery Monitoring

Workstation Monitoring and Management

• 24 X 7 X 365 Antivirus Monitoring
• Weekly Cleanup of Temporary Files
• Workstation Security Patches

Network Monitoring and Management

• Firewall Management (Hourly)
• Firewall and Switch Administration (Hourly)
• Internet DNS Administration (Hourly)
• Printer Administration (Hourly)

Onsite and On-Call Support

• Remote Support available from 8:30AM – 6:00PM
• Onsite Support available as needed

Security and Remote Access

• Hosted Spam and Virus Protection (Optional)
• Spyware Protection (Optional)
• Included Restore Tests for Backups (Optional)
• Email Archiving (Optional)
• Hosted Microsoft Exchange (Optional)